Introducing the Newest Technology at TruBank!

Video teller assistance at select TruBank ATM allow you to perform all your routine ATM tasks plus the option to speak to a live teller for assistance with other banking needs.

Key Features

  • Deposit Checks
  • Cash a Check
  • Transfer Funds
  • Pay Loans
  • Get Cash
  • Account Inquiry

What is a Video Teller?

  • The video teller option on select TruBank ATMs functions like a regular ATM, but it also allows customers to perform all transactions they can complete inside a branch or at the drive-up window by speaking to a TruBank employee via video.

What additional functions can I do with Video Tellers?

  • Deposit checks & cash
  • Cash checks
  • Transfer funds
  • Make loan payments
  • Account inquiries
  • Talk to a real person that works at TruBank!

Why use a Video Teller?

  • No deposit slip required
  • Drive up convenicence
  • Personal assistance from an actual TruBank employee

How do I use Video Teller?

  • Tap the ATM screen to begin. It is that simple! 

Who exactly am I talking to using the Video Teller?

  • When using our video teller, you will only talk to TruBank employees in Iowa. These employees are working directly in our branches. No third party is involved or artifical intelligence.

What should I bring to Video Teller?

  • It depends on the transaction, but we always recommend bringing your ID (driver's license). You can bring your debit card but you don't need to insert it when interacting with our video teller. 

What are the hours of operation for Video Tellers?

  • Monday - Friday | 8:00 AM - 5:00 PM
  • Saturday | 8:00 AM - 12:00 PM

Where can I find Video Tellers?

  • TruBank Main Office | 1401 N. Jefferson Way, Indianola
  • West Roads Branch | 1901 W 2nd. Ave, Indianola
  • Norwalk Branch | 2351 Sunset Drive, Norwalk
  • Fort Des Moines Branch | 612 Army Post Road, Des Moines

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We make banking easy.