Lost of Stolen Debit Card
Can’t find your card? Be sure to contact 1-800-383-8000 as soon as possible. Please also contact a TruBank representative during normal business hours.
Shazam Debit Card Fraud
Please contact Shazam Fraud at 1-866-508-2693 to report fraud on your TruBank debit card or contact a TruBank representative during normal business hours.
Reset TruBank PIN Number
Please call 1-800-717-4923 from a phone number associated with your TruBank debit card to set up or reset your PIN number.
Please contact Shazam Dispute at 1-833-88-1126 if you have a debit card transaction to dispute from your TruBank debit card with your checking account or contact a TruBank representative during normal business hours.
Whether you’re a TruBank customer with a question or someone who is exploring options for your money, we want to hear from you.
Because there is a risk with transmitting information through email, TruBank suggests that confidential information (for example, account numbers or social security numbers) not be transmitted via email. Instead, please contact a TruBank representative directly at a branch nearest you.